Effective date: 11 September 2026
These terms apply to RE:Racket trade-in requests made when buying a new badminton racket from DKWay.
1. Your request and provisional offer
You pay for your new order in full. Adding this request records your racket details and preferred payment with the order; the displayed amounts are provisional until we check the racket and you accept our final offer.
2. Ownership and condition
You must own each racket or have permission to sell it. Give its correct model and condition and disclose any damage or repairs. Contact us before sending a model that is not listed.
3. Returning your rackets
We confirm suitable return packaging and provide a prepaid return label. We aim to include it with your new racket; if we need photos or further details, we will contact you. Pack each racket securely and keep proof of postage. Do not buy separate postage without checking with us.
4. Inspection and payment
After inspection we confirm the value. You can choose the agreed payment or store credit with a 10% bonus. If a partial refund to your original payment method is unavailable, we will agree an alternative payment route. We do not pay both options for the same racket.
5. Changed offers and optional donation
If an offer changes or we cannot buy the racket, we will explain and agree the next step with you. We will not refurbish, resell, donate or dispose of your racket without your agreement. Donation to schools is optional and needs separate consent.
6. Your preferences, rights and privacy
You can change your preference before settlement. Your rights for your new purchase remain unaffected. For questions, including return arrangements, use our customer chat. We use your order and racket details to administer the request under our privacy policy.
7. Quote review and acknowledgement
Request terms: 11 September 2026. Review an unsent quote again after 24 hours. Your order records the amounts you submitted.
When adding a request, you are asked to confirm: “I have read how the trade-in works, have authority to sell these rackets, and understand payment follows inspection and acceptance.”